Customer Service

1. How do I start if I'm new to Cycling-outfit.com?

Please log in on our website and using keyword search, view category or advanced search to find the products you want .If u could not find with any up ideas ,pls click Contact us to post message with detailed descriptions for what you would like to buy. Also, you can send an inquiry to service@Cycling-outfit.com .We would reply you asap .

2. How do I place an order?

Placing an order on Cycling-outfit.com is quick and easy. Just follow these steps:
1) Find items wanted
2) Add to Cart,you could see what you have choose also you could remove what you do not want or add what else u need to the cart.
3) Enter proceed to checkout.
4) According to clew complete information.
5) Make the payment.
You will receive a confirmation order email.

3. How do I check my order status?

Click on the "Active Orders" link on the navigation panel on the left of the page. On the "Active Orders" page, you will see all your active orders with their current status.Or you could contact the customer service officer for the detail statu of your orders.

4. Can I bargain?

Usually, the price for items is lower than similar marketplaces.But we have great discount according to the order quantity or for special customers ,pls clicking "Online Chat" or "Leave Message" on the chat page to have more detail information.

5. What is processing time?

We usually ship out the orders within 3 days after order confirmed .But, there are different processing times for different items depending on the kind of products and volume; usually it takes around 7 to 10 days according to the item's stock status.

6.How do I track my shipment?

Use the tracking number sent to your email address and visit the shipper's web site for the most up-to-date tracking information.

7. How can I obtain a coupon from Cycling-outfit.com?

Normally, coupons are sent out during promotional events. All the activities' information will be sent to your email account directly. Please check your email from Cycling-outfit.com regularly, so as not to miss any coupons from Cycling-outfit.com.

8.What do I do if the customer service officer doesn't reply to my message?

If we don’t reply to your message in time , please send an email to our customer service supporting at service@Cycling-outfit.com, remember to provide the customer service officer’s ID, your order number and what you want to do. Our customer service team will help you to make all out as soon as possible.

9.what is the return policy?

We offer a 30-day return policy for any apparel. All apparel must still have all original tags, or a 25% restocking fee will apply.Please note that shipping fees are non-refundable and orders with free-shipping will incur a $7 shipping fee deducted from the respective refund.

How do I return an item?
If you wish to make a return, please repackage your order in its original packing, ensuring it is well-protected from the elements.

Your satisfaction is our persuide. This page contains relavent information related to your order including our return policy, taxation, and customization. If you still require additional assistance, please contact us.

10.Who do I contact if I am having problems with your web site?

Please let us know what kinds of problems you are having,you can send an email to our customer service supporting at service@Cycling-outfit.com.

11.What do I do if I want to cancel my order?

Clicking "Online Chat" or send us an mail. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order.

12.What do I do if I can't remember my password to get into the web site?

If you forget your password later on, click "Forgot Your Password",enter your registration mail, you will be given your password.